Return & Refund Policy
At PrettyPery , we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to assist with returns and refunds. Please carefully read our policy below.
Returns
If you are not satisfied with your product, you can request a return by emailing us at prettypery0@hotmail.com within 14 days of receiving your order. In your email, please include:
- Your full name
- Order number
- Reason for the return
- Whether you would prefer a refund or exchange (if applicable)
Once we receive your return request, we will provide you with instructions on how to return the product. Please note:
- Items must be returned in their original condition, unused, and with all original packaging.
- You are responsible for the return shipping costs unless the product is defective or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you via email whether your refund request has been approved. If approved, the refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software or digital products
- Personal care items (for hygiene reasons)
Exchanges
If you received a defective or damaged item, we will replace it free of charge. Please contact us at prettypery0@hotmail.com to arrange an exchange.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check with your bank or credit card company, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at prettypery@hotmail.com for further assistance.
Contact Us
If you have any questions about our return and refund policy, please don’t hesitate to contact us at prettypery0@hotmail.com